Phoenix Pathway: Frequently Asked Questions
What is Phoenix Pathway Coaching?
This goes beyond a "venting session" or a place for vague affirmations. Phoenix Pathway is a direct intervention for high-performing individuals, primarily women, who have mastered their professional lives but are drowning in asymmetrical or stagnant personal relationships. We focus on identity reclamation, power dynamics, and Choice Theory to stop the cycle of over functioning for people who have stopped showing up.
Who is Landon Groves?
I am an author and interpersonal coach. I don't "hold space", I provide a mirror. My work is built on Choice Theory, CBT and the reality of personal agency. I specialize in helping women who have mistaken endurance for loyalty and sacrifice for love. If you are looking for a therapist to agree with your stories for years, I am the wrong person. If you want to break the pattern in months, we can talk.
Do you only work with women?
The majority of my clients are high-achieving women because they are the ones most frequently socialized to over function in silence. However, I work with men who are actually ready to take ownership. I do not work with "projects." If you are here because your wife told you to come or your HR department suggested it, don't book. If it is your choice to change, we can get to work.
What is the "Human Chat" option?
This is real time coaching via WhatsApp. It’s designed for the moments when a relationship conflict or an identity spiral hits and you need clarity before it ruins your day. It includes one monthly video session and 35% off additional sessions. No performing, no waiting for next Tuesday. Just direct, human connection when things are raw.
Payment & Refund Policy
Do you offer refunds? No. My coaching requires "skin in the game." The moment you pay, you are making a psychological commitment to the work. I do not offer refunds for a change of heart, a lack of follow through, or because the process becomes uncomfortable. Growth is uncomfortable.
What is the policy for Calendly bookings? When you book a session via Calendly, that time is removed from my calendar and reserved exclusively for you.
Cancellations: All bookings are final. No refunds are issued for cancelled sessions.
Rescheduling: You may reschedule via Calendly up to 24 hours before your appointment.
No-Shows: If you miss your scheduled time without 24 hour notice, the session is forfeited. No exceptions.
Can I get a refund on a Coaching Package? Coaching packages (such as the Legacy Package or Session to Session) are non-refundable. You are paying for a dedicated window of access and professional expertise. If you choose not to utilize the sessions you’ve purchased, they remain on your account until they expire, but no cash value will be returned.
How do I get started?
The first step is reserving a time slot for your Onboarding Call. This isn't a formality. It's an assessment to see if you are actually ready for this level of directness. Once you reserve your time slot, the Performance Questionnaire will be sent to your inbox. You will fill that out before your Onboarding Call that you scheduled through Calendly. We will finalize the details during that call after we go over the Questionnaire.