Privacy policy

Phoenix Pathway LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase our products, or engage with our services.

1. Information We Collect
We may collect personal information you voluntarily provide to us, such as:

Your name and email address (for purchases, newsletter sign-up, or course access)

Payment information (processed securely through third-party providers like Stripe, PayPal, or other processors)

Any additional information you submit through forms, surveys, or coaching interactions

2. How We Use Your Information
We use your information to:

Process transactions and deliver products or services

Communicate with you about your purchases, updates, or support

Send marketing or promotional materials (only if you opt in)

Improve our website, services, and customer experience

3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it with trusted third-party service providers (e.g., payment processors, email platforms) only to the extent necessary to operate our business and fulfill services.

4. Data Storage & Security
We take reasonable precautions to protect your information. However, no method of online transmission or storage is 100% secure. By using our services, you acknowledge and accept this risk.

5. Cookies & Tracking
Our website may use cookies or similar technologies to improve user experience, track usage data, and support marketing efforts. You can modify your browser settings to decline cookies at any time.

6. Your Rights
You may request access to the personal data we hold about you, correct inaccurate information, or unsubscribe from communications at any time by contacting us directly.

7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

8. Updates to This Policy
We may update this policy periodically. Any changes will be posted here, and your continued use of the site implies acceptance of the revised policy.

Terms of Service

By accessing or using this website, purchasing a product, enrolling in a course, or engaging with any of our services, you agree to be bound by the following Terms of Service. Please read them carefully.

1. Use of Services
All content provided through this website—including courses, workbooks, digital downloads, and coaching materials—is intended for personal use and growth. Redistribution, resale, or reproduction without written permission is strictly prohibited.

2. No Guarantees
Results vary for each individual. While our tools and guidance are designed to support your growth, we cannot guarantee specific outcomes. Your progress depends on your commitment and personal effort.

3. Payment & Refunds
All payments are due in full at the time of purchase unless otherwise stated. As outlined in our No Return / No Refund Policy, all sales are final. We do not offer refunds for any digital products, courses, or services.

4. Intellectual Property
All content on this site—including text, graphics, logos, videos, and materials—is the intellectual property of Phoenix Pathway LLC and may not be copied, modified, or distributed without prior consent.

5. Personal Responsibility
By engaging with our content, you acknowledge that you are responsible for your own mental, emotional, and relational well-being. Our materials are educational and coaching-based—not a substitute for therapy, counseling, or medical advice.

6. Privacy
We respect your privacy. Any personal information you provide is used solely to deliver our services and will not be shared or sold. For more, see our Privacy Policy.

7. Changes to Terms
We reserve the right to update these Terms of Service at any time. Continued use of the site after changes constitutes acceptance of those changes.

No Return / No Refund Policy

Due to the digital and/or experiential nature of our products and services, all sales are final. We do not offer refunds or returns once a purchase has been completed.

We encourage you to read all product descriptions carefully and reach out with any questions before making your purchase. By completing your order, you acknowledge and agree to this policy.

Thank you for understanding and respecting the value of the work we’ve created.